Returns & Exchanges

 

If anything you purchase from TheNanoDesigns  is unsatisfactory or damaged you can return it to us within 15 days of purchase for a full refund or exchange voucher. After 30 days we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

To make a return please email us at and we will revert with authorization and address for return. Once your return is received and inspected, we will send you an email to notify you that we have received it and will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your credit card or original method of payment. 

Most returns that are sent back to our office will process approximately 2-3 weeks from the time you mail your return. For returns made within 15 days of the shipping date, a refund will be credited back to your original pay method and will post 1-3 business days after the date of processing. For exchanges, a second email will be sent once we've processed your new order.

If item is defective then we replace it with new item. If item is not defective and customer doesn't like item and want to return it then we refund after deduction of shipping fees paid by us from total amount customer paid for that item. Buyer will be liable for return shipping fees and seller won't be liable for it.